Service Policies & Frequently Asked Questions

Do you accept Credit Cards, and Checks?

We accept all major credit cards, and require a credit card number to hold your reservation. Regretfully, we cannot accept checks. Services and pricing listed on the web-site and brochures are subject to change without notice.

What if I need to cancel an appointment?

We understand that special circumstances are unavoidable and a cancellation may be necessary. We require a 24 hour notice for cancellations and rescheduling. Late cancellations will be subject to a fee equal to 50% of the service. No shows will be subject to 100% of the service price.

What if I arrive late for my appointment?

Your appointment has been reserved especially for you. Arriving late will simply limit the time for your treatment. Your treatment will end on time so that the next client is not waiting.

What about Gratuities?

Gratuities are not included in the menu price. Gratuities are always appreciated and up to the discretion of guests.

Do you offer Gift Certificates?

Gift Certificates are a wonderful way to give the gift of relaxation. You may call 954-629-9927 to order a Gift Certificate, and we will mail it to you. Gift Certificates are valid for one year from the date of purchase, they are non-transferrable and non-replaceable if lost.

Do you allow Cell Phones?

In order to maintain the peaceful atmosphere, please turn your cell phone off.

What about my comfort?

We have created a relaxing atmosphere for your enjoyment. We encourage your communication; whether it’s the temperature of the room, the amount of pressure or the volume of the music, please tell us.

What if it is my first visit?

We suggest you arrive a few minutes early to fill out our brief client intake form.

What about my jewelry?

Although your jewelry will remain in the room with you, we suggest leaving valuables at home. We do not assume liability for any valuables.